WebTopline’s StrategicCX Practice. Breaking out of the ‘Tactical Trap’ and elevating CX to the strategic level (StrategicCX) to deliver exceptional business value is hard to do. It requires transforming your CX initiatives from a focus on metrics to a focus on thoroughly engaging with customers on helping them achieve their business goals. WebApr 5, 2024 · An agile product roadmap revolves around desired goals and outcomes, instead of features or timelines. With an agile roadmap, you can communicate both your big picture narrative—that pie-in-the-sky vision—and the series of steps you anticipate will help you meet that vision over time. The steps matter, but they also don’t.
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